Support Center

1. Who we are

NEXGEN Trading LLC (“we”, “us”, “our”) operates nexstore.ae (nexstore).

Our warehouse and primary contact point is in Media City Free Zone, Shams Business Center, Al Messaned, Sharjah, UAE. Orders and customer support are handled through WhatsApp Business and, where provided, [email protected].

2. Information we collect

Information you provide: name, phone number, delivery emirate or address, product interests, order references, return or warranty details, and any other text you send through WhatsApp, our support forms, or email.

Orders are currently processed via WhatsApp Checkout, providing a personalized and convenient shopping experience. We do not process card payments on this website — payment links and receipts are arranged separately on WhatsApp or through our approved UAE payment partners.

Browser storage on your device: quote cart items, wishlist, recently viewed products, optional saved contact details for faster quotes, and your analytics consent choice. This data stays on your device unless you share it with us in chat.

Technical data: standard server and security logs (IP address, browser type, pages requested) needed to operate and protect the site. Optional analytics data is collected only if you accept analytics cookies.

3. How we use your information

To respond to enquiries, prepare quotes, confirm orders, arrange delivery, and handle returns, warranty, or after-sales support.

To improve our catalog, website, and customer experience — including aggregated analytics when you have given consent.

To comply with applicable law, respond to lawful requests, and prevent fraud or misuse of our services.

We do not sell your personal information. We do not use quote-cart contents for third-party advertising.

4. Sharing & processors

We share information only as needed to fulfil your order or run the website: courier and logistics partners (name, phone, delivery address), payment providers you choose on WhatsApp, and IT/hosting providers that store site data under contract.

WhatsApp messaging is provided by Meta Platforms. Messages you send us are also subject to WhatsApp’s terms and privacy policy. We recommend not sending full payment card numbers in chat.

We may disclose information if required by UAE law, court order, or to protect our rights, customers, or staff.

5. Cookies & analytics

We show a cookie consent banner before loading Google Tag Manager and Google Analytics. Those tools load only if you tap Accept analytics. If you reject, they are not loaded.

Your choice is stored locally in your browser (nexstore-cookie-consent). You can reopen the banner anytime from Cookie settings in the site footer.

Meta Pixel runs on every page for catalog and ad measurement, including PageView and standard commerce events such as Add to Cart and Contact. This is separate from your Google analytics choice and is disclosed in the cookie banner.

When enabled, Google and Meta may process usage data (pages viewed, device type, approximate location) under their own privacy terms. We use this information to understand traffic and improve the storefront — not to sell personal data.

Quote cart, wishlist, and recently viewed product data in your browser are separate from analytics and are not shared with Google or Meta for ad targeting.

6. Data retention

We keep order and support records for as long as needed to fulfil the transaction, honour warranty and returns, and meet accounting or legal requirements in the UAE.

Browser-stored cart and wishlist data remains on your device until you clear site data or remove items. You can clear analytics consent by using Cookie settings or clearing local storage for this site.

7. Your choices & rights

You may request access to, correction of, or deletion of personal data we hold about you, subject to legal and contractual limits (for example, completed sales records we must retain).

You can stop using the website or block our WhatsApp number; we will honour opt-out requests for marketing messages where applicable.

To exercise privacy rights or ask questions about this policy, contact us using the details in section 9.

8. Security

We use HTTPS across the storefront and limit access to customer records to staff who need them for order fulfilment and support.

Your privacy and payment security are our priority. All transactions are securely processed through trusted UAE banking partners and protected with industry-standard encryption, ensuring a safe and reliable shopping experience.

No online transmission is completely secure. Please use official contact channels listed on this site when sharing personal information.

9. Contact us

Privacy enquiries: [email protected].

Postal / warehouse: Media City Free Zone, Shams Business Center, Al Messaned, Sharjah, UAE. Phone / WhatsApp: +971 56 293 6043.

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page shows the current version.

1. Operator & agreement

NEXGEN Trading LLC (“we”, “us”, “our”) operates nexstore.ae (nexstore).

If you do not agree to these Terms, please do not use the website or place an order.

These Terms apply in addition to any order-specific confirmations we send on WhatsApp (price, condition, warranty, delivery window). If there is a conflict, the written confirmation for your specific order prevails for that order.

2. Use of this website

The website is a product catalog and quote tool. It does not include a checkout or payment gateway — all orders are placed and confirmed through WhatsApp with our team.

The site may display an under-construction notice: We're Improving Our Website! Need Help? Call/WhatsApp: +97156 293 6043

You agree not to misuse the site (attempt unauthorised access, scrape in violation of our robots rules, upload malware, or impersonate others). We may suspend access for abuse or maintenance.

3. Products & condition

Refurbished laptops and related accessories are described on each product page. Grades, specifications, and included accessories are confirmed before dispatch.

Images are representative; minor cosmetic variation may occur on pre-owned units. Battery health and wear are disclosed where relevant on the listing or in WhatsApp.

Brand-new units may include manufacturer warranty where applicable. Open Box, pre-owned, and tested-unit warranty terms are listed on each product page and confirmed on WhatsApp before dispatch.

4. Pricing & availability

Prices on the website are shown in UAE Dirhams (AED) and include 5% VAT unless stated otherwise. We may correct typographical errors or update prices when supplier costs change.

Inventory is subject to availability. If an item is unavailable after you enquire, we will offer an alternative or cancel the order before payment is taken.

5. Ordering & payment

Orders are currently processed via WhatsApp Checkout, providing a personalized and convenient shopping experience. A binding order is formed when you accept our written quote on WhatsApp and we confirm receipt of payment or agreed payment terms.

We accept Cash, Card, Tabby, and Tamara, end to end secured with flexible payment options. Payment is not taken on this website.

Your privacy and payment security are our priority. All transactions are securely processed through trusted UAE banking partners and protected with industry-standard encryption, ensuring a safe and reliable shopping experience.

6. Shipping & delivery

Express Next Day delivery across the UAE. Most deliveries are free; fees for select areas are quoted on WhatsApp when you place your order.

Most orders across the Emirates ship at no extra charge. For some areas, our team confirms any delivery fee on WhatsApp before dispatch.

Risk of loss passes to you upon delivery to the address agreed in WhatsApp, unless otherwise required by applicable UAE consumer rules.

7. Returns & refunds

Return eligibility is confirmed on WhatsApp for each order. Items must be returned in the condition supplied unless damaged in transit.

Refunds are processed through the original payment method where possible. Open-box or customised orders may have different return eligibility — we will state this in WhatsApp before you pay.

To start a return, use the Returns tab on this page or message us on WhatsApp with your order reference.

8. Warranty & repairs

Brand-new units may include manufacturer warranty where applicable. Open Box, pre-owned, and tested-unit warranty terms are listed on each product page and confirmed on WhatsApp before dispatch. nexstore supports claims through our Sharjah team and approved service partners.

Warranty does not cover accidental damage, liquid ingress, unauthorised repairs, software issues caused by third-party installs, or normal battery wear beyond stated capacity.

Statutory consumer rights under UAE law apply where they cannot be excluded.

9. Intellectual property

Content on nexstore.ae — including text, logos, layout, and product photography produced by us — is owned by NEXGEN Trading LLC or used under licence. You may not copy or republish it for commercial use without permission.

Third-party trademarks (for example laptop brand names) belong to their respective owners.

10. Disclaimers & liability

The site is provided “as is”. We work to keep information accurate but do not guarantee uninterrupted access or that every description is error-free.

To the fullest extent permitted by UAE law, we are not liable for indirect or consequential loss arising from use of the website. Our liability for any order is limited to the amount you paid for that order unless a higher limit is required by law.

11. Governing law & disputes

These Terms are governed by the laws of the United Arab Emirates. Courts in the UAE shall have jurisdiction, without prejudice to mandatory consumer protections that apply to you.

We prefer to resolve concerns informally — contact us on WhatsApp or at [email protected] before escalating a dispute.

12. Changes & contact

We may update these Terms by posting a revised version on this page with a new “Last Updated” date. Continued use of the site after changes constitutes acceptance of the updated Terms.

Questions: [email protected] · WhatsApp +971 56 293 6043 · Media City Free Zone, Shams Business Center, Al Messaned, Sharjah, UAE.